Support

For SMB, Enterprise and Public Sector

trenmead_business-people-shaking-hands-together

Managed Services

When looking for a trusted Managed Services provider, organisations require a support company who can offer continuity and improvement of service. Businesses require a smooth and efficient transition when moving from in-house IT operations to an outsourced maintenance specialist.

As a Managed Service Provider, Trenmead will provide efficiency improvements, performance enhancements and proactive management techniques to ensure your customers’ IT infrastructure is capable of supporting their business strategy. To provide your customers with tangible benefits to outsourcing their IT operations, you need to partner with a Managed Services Provider who can demonstrate these techniques through an established business model and experienced technical support specialists.

Advantages of Outsourcing IT:

Relinquishing the day-to-day IT operations so in-house IT Professionals can focus on the more strategic objectives of the business.
Access to Technical specialists who have knowledge across both emerging technologies and legacy products.
Responsive, proactive management of IT systems and infrastructure.
24/7 management of IT systems and infrastructure.
Ability to scale the managed IT solution with the needs of a business.

trenmead_support_backup_technician_big_data

Backup and Disaster Recovery

Think about what’s most important to your business today – does data come to mind? If not, it should. Your data is arguably the most vital asset to your business, and if any critical information is lost or compromised, the resulting costs and impact can be severe.

Trenmead BDR is our backup and disaster recovery solution, designed to ensure your most vital information is secure and protected. What we offer isn’t just backup – its complete business continuity. This means that when disaster strikes, you can rest easy knowing your business will be back on its feet quickly – and your data will be completely recovered.

Key features include:

Complete end-to-end management of backups
Block-level encryption
Continuous Data Protection technology
Fully-managed & monitored
Cloud replication
Off-site virtualization
And more!

Remote Monitoring and Management

Think about what’s most important in your business today – does technology come to mind?

No matter what your core business is, there’s no denying that technology plays an important role in day-to-day operations. And as we grow more dependent on IT, it’s becoming increasingly-important that your network and systems are online and operating efficiently at all times.

That’s where our fully-managed approach to IT can help. With proactive remote monitoring and management, we’re able to keep tabs on your IT infrastructure 24×7, 365 days a year – and when a problem does arise, our technical experts can quickly resolve it; in many cases before you’re even aware that there was a problem at all.
Network Management

We provide complete 24/7/365 monitoring of your network and IT infrastructure, and provide full problem resolution and troubleshooting for servers, desktops, and mobile devices. Our technical experts are constantly working behind the scenes to ensure your systems are running smoothly, and when a problem does arise we’ll jump in immediately to fix it.
Help Desk

Our Help Desk provides professional and courteous IT support 24x7x365. Whether you’re locked out of your email, need help setting up a new account or anything in between – no problem is too large or small for our certified technical experts to tackle.
Backup and Disaster Recovery

Our Backup and Disaster Recovery solution is a complete, end-to-end business continuity offering designed to provide you with true peace of mind and robust data protection – meaning your critical files will always be secure and accessible when you need them, even if disaster strikes.

Help Desk

In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. And without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt.

With Trennmead’s Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.

Our Help Desk supports:

Microsoft and Apple desktop operating systems
Microsoft Office and leading third-party applications
E-mail applications and Web browsers
Thin clients and virtual desktop infrastructure (VDI)
Hardware and network troubleshooting
Printer installation and support
Mobile phones and tablets
User administration
Desktop performance problems
Virus and malware infections

An Extension of our Remote Monitoring Solution

Not every support issue can be called a catastrophe…until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to network monitoring and IT maintenance.

That’s why our help desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.

Cyber Security

“That will never happen to me. It’s a risk I’m willing to take.”

Small and medium-sized enterprises (SMEs) are the prime target for attackers because they tend to be easier targets. They’re often less secure and unprepared for attack. Think about burglars that go after houses where they know no one is home. With more cyber crime automation and the rise of hacking kits, the cost and time it takes to launch a successful attack have decreased, increasing the amount of cyber attacks executed.

You, like many SMEs, may not invest in or recognise the need for cybersecurity.

82 % of SMEs say they’re not targets for attacks as they don’t have anything worth stealing (Towergate Insurance).
In a Webroot survey, less than a quarter of respondents indicated having a dedicated in-house cybersecurity team or individual (Webroot 2015 SMB Threat Report).

You may underestimate the impact of a breach.

84 percent of IT decision makers responded confidently when asked how confident they would be that someone on their staff could deal with a cyberattack (Webroot 2015 SMB Threat Report).

This makes you an attractive target for hackers, who look for easy wins.

In 2014, 60 percent of all targeted cyber attacks hit small and medium-sized enterprises (Symantec 2015 Internet Security Threat Report, Volume 20).

The consequences are significant, often business-crippling.

An IBM and Poneman Institute study found that the average cost of a data breach has increased to a staggering £2.84 million (2015 Cost of Data Breach Study: Global Analysis).

Work with Trenmead to receive the data protection you need.

How much access are you giving cyber burglars? Are you locking your front door, but leaving your back window unlocked? Invest in an outsourced cybersecurity solution to protect against the expanding cyber threat landscape, and mitigate damages inflicted upon your business. Gain the expertise, technology and support you may be lacking, and grow your IT budget without growing your payroll.

To get started enter your email below to receive your free 13 page Cyber Security eBook today